Support That Keeps You Moving
When technical questions arise or equipment issues occur, our technical advisors are here to support you.
Use the options below to connect with our team or access the resources you need.
HELP US GUIDE YOU FASTER
Before you call or email, please have the following details ready so our team can route your request more quickly:
Clinic or practice name ● Primary contact ● Device model and serial number ● Brief issue description ● When the issue started ● Equipment context
PHONE
For urgent technical issues requiring immediate assistance.
Best for:
- system downtime
- repair assistance
- installation questions
- issues during patient procedures
- problems that may impact patient care
HOURS
Our Technical Response Center is available:
Monday–Thursday
8:30 AM–8:00 PM EST
Friday
8:30 AM–5:00 PM EST
Remote support is provided at no charge, regardless of warranty status. Additional charges may apply for certain out-of-warranty service needs and select Cefla technician on-site visits.
EMAIL
For non-urgent requests or planned technical assistance.
Best for:
- software upgrades
- firmware updates
- technical consultations
- third-party software integration
- planning device installation, repair, or relocation
Software & Technical Instructions
Remote Technical Support
Need to order spare parts or have a general question regarding your account?
Need additional training on one of our products?